The HVACR Training Authority™

 
 

FAQ's

Membership

Why do chapters and Headquarters charge different amounts for new incoming members?
How long does it take to access the RSES website after signing up for membership?
If there is no active chapter in my area what happens?
I have moved and never changed my chapter, how do I do that?
How do I create an online account?

Training

I lost my EPA certification card. How do I get a replacement?
Is having an RSES certification card the same as being a member of RSES, or does it automatically make me a member?
What is a CM, SM or a CMS?
How do I sign up/participate in an RSES training course?
When do I get my training course certificate?
How are NATE exam certificates handled?
How can I find out the results of my recent EPA Section 608 certification exam?

Online Store

What are the return policies and procedures?
Are there charges incurred in returning items?
What is the exchange/return policy on CDs and DVDs?
I place a lot of orders with RSES, can I get a discount?

RSES Journal

Where can I find NATE testing information in the magazine?
How do I get my Chapter’s upcoming event listed in RSES Journal and/or on the Web site?
How do I get my Chapter’s event (already occurred) printed in RSES Journal?
Why haven’t I seen a story I submitted published in RSES Journal?
Where have Chapter Programs gone?
How can I request a topic be featured as an article?
Why haven’t I received my copy of RSES Journal?
How do I report an error I found in RSES Journal?
How can I subscribe to RSES Journal?
Are group subscription rates available?
I recently moved; how do I change my address?
What are submission deadlines for RSES News?
If I received my issue late, can I still submit a Troubleshooting answer?
How can I submit a Member to be profiled in Cooling Down (I am RSES)?
How do I submit a product/company press release?
How can I advertise in RSES Journal?

Software Technical Support

My RSES CD's will not work on my Vista Operating System.
What is the run time for the HVAC SMS NATE Test Refresher DVDs? (How long is the DVD?)
How do I open the CBT3 Residential Split-System Cooling: Mechanical Refrigeration Troubleshooting R-22/R-410A CD?
I’ve received an error when trying to install the CBT3 CDs, what do I do?
I’m having problems with a few of the CDs I purchased from RSES, is there a page that will help me troubleshoot my problem?
How can I get my SAM on CD to work?

MSAC/MSAC Hotline

Why hasn't my question been answered?
I received an answer to my question, but when will it appear in RSES Journal?
Can I search older MSAC Hotline columns by topic?
How do I submit a question for MSAC Hotline?
How long does it take to receive an answer to my question?
Who are the MSAC Members?

Membership

Q: Why do chapters and Headquarters charge different amounts for new incoming members?
A: There are 165+ chapters worldwide. Each chapter individually determines its dues amount, based on the level of value it provides to its members. This implies more than 165 possible dues variations, therefore International charges an average direct membership amount of $128.00.

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Q: How long does it take to access the RSES website after signing up for membership?
A: The whole process takes roughly about a week. After Headquarters receives a new member application, and the dues payment is processed, a welcome packet is created and mailed to the individual. Within the packet, among other things, is an ID card. This ID card provides the individual with their membership number, which is required for full access to the RSES website. If a new member needs website access faster, they should contact RSES by phone or e-mail and we’ll provide their ID number in the same manner.

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Q: If there is no active chapter in my area what happens?
A: When there is no chapter or the chapter is simply not active, a couple of things can happen. If there is no local chapter, you (as an active member) have the ability to create one. Should you be interested in creating a chapter, you or someone from headquarters needs to contact the Regional Director in that area and ask their permission. Once approved, Headquarters mails you a packet with the full details of how to make this happen.

Similarly, if the local chapter is not active, you can reactivate it by working with the Regional Director and Headquarters. Volunteers are the lifeblood of RSES, and you too can be part of a proud leadership legacy.

Should you not be interested in creating or reactivating your own chapter, headquarters simply just directs you to the nearest alternative chapter.

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Q: I have moved and never changed my chapter, how do I do that?
A: You would need to contact the Membership Department at 800/297-5660 and they will be able to transfer you to a new chapter.

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Q: How do I create an online account?
A: An account has been automatically created for all members of RSES unless you have previously chosen your username and password. If you would like to obtain your information, please e-mail general@rses.org or call us at 800/297-5660.

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Training

Q: I lost my EPA certification card. How do I get a replacement?
A: We will be happy to assist you in obtaining a replacement of your certification card; please note that there is a $15 charge for this service.

There are three easy ways to obtain a replacement of your certification card:    
     1.)  You can request a replacement card and pay the fee by credit card online by using our secure and convenient online processing form.
     2.) You can mail a check or money order to RSES Headquarters using the Replacement Certification Card Processing Form.
     3.) You can contact our office at 800/297-5660 x2338 and the fee can be paid directly over the phone by credit card.
 
When ordering a replacement card be prepared to provide your name, certification ID number, your current address and a telephone number where you can be reached during the day should any further information be needed.

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Q: Is having an RSES certification card the same as being a member of RSES, or does it automatically make me a member?
A: No. RSES is approved by the U.S. Environmental Protection Agency to administer the Section 608 Certification program which is open to all individuals involved in the HVACR industry regardless of being a member of RSES, so being RSES CFC certified does not automatically make one a member of RSES.

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Q: What is a CM, SM or a CMS?
A: Certificate Membership (CM), Active Specialized Member (SM) and Certificate Member Specialist (CMS) are classifications of RSES membership. Exclusive to RSES members, these designations are earned after successfully passing rigorous written examinations.

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Q: How do I sign up/participate in an RSES training course?
A: Training courses are scheduled and conducted by the local Chapters of RSES. You can contact the RSES Chapter nearest to you to find out what courses are being offered in your area, where they are being conducted, and the fee for the course. To find a local Chapter in your area visit Locate Chapters/Associations

If the local Chapter is currently not conducting any courses or if they are not conducting the course you wish to take, you may wish to consider participating in the course by self-study. Each training course RSES offers can be taken by self-study.

To review the list of courses currently available by eLearning, visit www.rseselearning.org.

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Q: When do I get my training course certificate?
A: Once you complete a training course and obtain a passing grade, your training course certificate is mailed to your Chapter/course instructor. Follow up with your Chapter approximately 2-3 weeks after completing your training course exam.

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Q: How are NATE exam certificates handled?
A: NATE examinations are not scored by RSES.  If you have participated in a NATE examination and are awaiting your results, you can contact NATE at 877/420-6283.

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Q: How can I find out the results of my recent EPA Section 608 certification exam?
A: You can look up your test results using our convenient online lookup system.  If you are a member of RSES, you can login to review your scores through the transcript page.

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Online Store

Q: What are the return policies and procedures?
A: Before making a return, please contact RSES for a Return Merchandise Authorization and shipping instructions.

RSES Chapters should refer to the current Policy & Procedure Manual regarding the applicable return policy.

For all non-Chapter returns, RSES will replace any defective or damaged item returned within 30 days of the invoice date. Refunds (excluding shipping/handling and restocking fees) may be made for items returned in original condition within 30 days of the invoice date. Please include the original invoice or packing slip with all returns. All CD/DVDs are nonreturnable and nonrefundable.

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Q: Are there charges incurred in returning items?
A: Returns are subject to a 15% restocking fee based on the price of the returned item.

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Q: What is the exchange/return policy on CDs and DVDs?
A: CD and DVD's are nonrefundable and nonreturnable. If a CD is damaged, it will be exchanged for the same item, it cannot be exchanged for a different item.

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Q: I place a lot of orders with RSES, can I get a discount?
A: If you order 10 or more of the same educational item at the same time and it is shipped to the same address, you qualify to receive a 10% discount off the item price.  Discounts do not apply to RSES merchandise or examination orders.

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RSES Journal

Q: Where can I find NATE testing information in the magazine?
A: NATE test dates need to be looked up directly from the NATE Web site.

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Q: How do I get my Chapter’s upcoming event listed in RSES Journal and/or on the Web site?
A: For the “In the Field” Industry Calendar (print): The print version of the calendar is lifted from the Web-version. Know that with the exception of Seminars, educational events for Chapter meetings will not be published. For an RSES News story (print): Send your event information to the Associate Editor. Be sure to ask if it will be published before the event occurs. For the Web-site Industry Calendar (online): You can enter a calendar listing by visiting the Industry Calendar.

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Q: How do I get my Chapter’s event (already occurred) printed in RSES Journal?
A: Send it to the Associate Editor. Pictures are appreciated, but please provide captions of who is in the photos and what is going on.

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Q: Why haven’t I seen a story I submitted published in RSES Journal?
A: RSES Journal has limited space to work with, and often times, a time-sensitive story will be published before an event review. Stories can be held for several months before the Staff is able to publish them. If you would like to check on the publishing status of a story you submitted, contact the Associate Editor.

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Q: Where have Chapter Programs gone?
A: Chapter Programs will now be regularly available online. Visit Chapter Programs to see the most recent month.

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Q: How can I request a topic be featured as an article?
A: Check the most recent Editorial Calendar first; if you do not see the topic you are interested in scheduled, e-mail your topic to the Publisher/Editor.

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Q: Why haven’t I received my copy of RSES Journal?
A: RSES Journal is co-mailed with other publications to reduce costs to readers and the Society. Issues generally  mail around the first of each month; most readers should expect to see their magazine by the 15th of the issue month (depending upon the day of the week it falls on). If you have not received your copy of the issue or believe there is a problem with your mailing, contact the Publisher/Editor and explain your situation.

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Q: How do I report an error I found in RSES Journal?
A: Errors found in features or columns should be reported to the Publisher/Editor; errors found in all remaining sections should be reported to the Associate Editor.

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Q: How can I subscribe to RSES Journal?
A: The best way to receive RSES Journal each month, is to become an RSES Member! For just a few extra dollars, RSES Members receive: comprehensive training; timely information/in-depth technical resources; networking/volunteering opportunities; and a wide array of Member-only benefits and services. Visit Reasons to Join RSES and the Membership Benefits pages for more information. 

Of course, RSES Journal is available on its own, by completeing an online RSES Journal Subscription Form; using one of the subscription cards found in an issue of RSES Journal; or by requesting it from our Membership Services department at 800-297-5660.


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Q: Are group subscription rates available?
A: Yes! Rates vary depending on the group’s size and location. Contact the Publisher/Editor for more information.

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Q: I recently moved; how do I change my address?
A:

You can update your address in the "Welcome" section (right side) after logging into the site. Two links are available below your name, "Update Membership" / "Renew Membership." Select the "Update Membership" link and follow the directions provided.

You can also fill out a "Moving?" card available in RSES Journal. Or, contact the Membership Department at 800-297-5660.

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Q: What are submission deadlines for RSES News?
A: RSES Journal's publishing schedule runs nearly two months ahead of the present date, so submissions must be turned in as early as possible. A rough schedule for 2017 follows:
Publish In  Submit By
January 2017 November 3, 2016
February 2017 December 8, 2016
March 2017 January 5, 2017
April 2017 February 2, 2017
May 2017 March 6, 2017
June 2017 April 6, 2017
July 2017 May 4, 2017
August 2017 June 1, 2017
September 2017 July 6, 2017
October 2017 August 3, 2017
November 2017 September 7, 2017
December 2017 October 5, 2017
January 2018 November 2, 2017

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Q: If I received my issue late, can I still submit a Troubleshooting answer?
A: Absolutely! Although a correct, but late, response would not make you eligible for the monthly prize, you can still be eligible for the quarterly drawing! Do not delay, submit your answer now! 

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Q: How can I submit a Member to be profiled in Cooling Down (I am RSES)?
A: Nominations can be e-mailed to the Associate Editor. Please include information about the nominee, such as educational involvement; how they have helped promote the HVACR industry and/or RSES; why you feel that person exemplifies the values of RSES; as well as the contact information for person you are nominating.

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Q: How do I submit a product/company press release?
A: Press releases may be submitted to the Associate Editor for consideration.

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Q: How can I advertise in RSES Journal?
A: Vist RSES Journal's Media Kit/Advertise page for a full copy of the most recent Media Kit and for more specific details about all the marketing opportunities available; or visit RSES Journal's Staff page for Advertising Sales Representatives contact information.  

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Software Technical Support

Q: My RSES CD's will not work on my Vista Operating System.
A: Microsoft currently offers Virtual PC Manager that will enable all Vista computer users to run XP programs on their computers. This is a free download and if you require assistance installing this program, please call 800-297-5660. Click here to download virtual PC.

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Q: What is the run time for the HVAC SMS NATE Test Refresher DVDs? (How long is the DVD?)
A: There are three titles available in the HVAC SMS NATE Test Refresher DVD/CD series: 

     Core
     Heat Pump and Air Conditioning 
     Gas Heating

The Core set includes 2 DVDs and 1 CD ROM; Each of the DVDs are approximately 45-60 minutes. (In total, nearly 2 hours of run time.)

The Heat Pump and Air Conditioning set also includes 2 DVDs and 1 CD ROM;
Each of the DVDs are approximately 45-60 minutes. (In total, nearly 2 hours of run time.)

The Gas Heating set includes 1 DVD and 1 CD ROM - the DVD runs for approximately 45-60 minutes.

The CDs do not have a run time per se; they function as interactive reference material so the time spent reviewing this material is up to each individual.

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Q: How do I open the CBT3 Residential Split-System Cooling: Mechanical Refrigeration Troubleshooting R-22/R-410A CD?
A: Once the CD has been installed on your system:

• Open "My Computer"
• Open the CD Drive which should say "RSES Mech Refrig"
• Open the folder R22R410A
• Once the folder is open scroll to the bottom of the page and look for the "Main" Icon. It is a brown RSES logo.
• Right click the main.exe icon, it is the first icon and select copy
• Minimize everything until you get to your desktop
• Then right click the mouse and click paste shortcut
• The program will now be accessible from the shortcut placed on your desktop.

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Q: I’ve received an error when trying to install the CBT3 CDs, what do I do?
A: Below are the errors that have occurred and the solution:
 
Error #1 - C:\Winnt\System32\config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.

Error #2 - config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.

Error #3 - C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.

The user will be prompted to quit the program or ignore the error message, either selection makes the program quit.

Solution #1 – Step 1, go to the hard drive (in most cases, C drive) and open Windows folder. Step 2, find a folder called “Repair” and open it. Step 3, find a file called “Autoexec.nt” and copy it (you can do this with a right mouse click and then select copy). Step 4, go back to Windows folder and find the folder called “System32” and open it. Step 5, paste “Autoexec.nt” file here (again, this can be done with a right mouse click and then select paste).

Solution #2 - In some cases people might not have a "Repair" folder in their Windows file. In this case they can go to http://www.visualtour.com/downloads/ and download a file called “XP_FIX.EXE”

This program will reinstall the missing or corrupt Windows XP system files command.com, autoexec.nt and config.nt.

The file should be downloaded and saved it to the desktop or another location where it can be found. Double click on the file to run it once it's downloaded. If problem reoccurs in the future, simply re-run this program.

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Q: I’m having problems with a few of the CDs I purchased from RSES, is there a page that will help me troubleshoot my problem?
A: The RSES Technical Institute HVACR Training Manuals: Interactive CD-ROM Edition, CBT3, Reciprocating and Scroll Compressor Test Procedures, HVAC SuperTech and HVAC Personnel Assessment were created with the software program called ToolBook. "Fixes" for some of the most common questions that people call and ask about can be found on at ToolBook – Frequently Asked Questions.

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Q: How can I get my SAM on CD to work?
A: You may need the patch for SAM on CD. Download Patch
Users of Windows 2000/ME/XP© (SP1)
Users of these Windows© Operating Systems need to follow the following steps to ensure they can successfully use their SAM on CD software. This Windows© patch is necessary due to upgrades and modifications in the Operating System and not due to SAM.

Download the patch for SAM on CD.
Installl the patch on your computer
The install created a folder located at C:\Program Files\JavaSoft\JRE\1.1\bin
Copy the jrew.exe and jre.exe files from the new install folder
Place them in this folder: C:\Program Files\RSES\Service Application Manual\jre\bin
You will be prompted to overwrite the files, select 'yes'
Reboot your computer
Start SAM on CD
Users of Windows XP© (SP2)
Users of Windows XP© Service Pack 2 (SP2) must follow the above steps AND the steps listed below to ensure the successful operation of SAM on CD. Windows XP© (SP2) comes packaged as a default parameter to turn-on Windows XP© Firewall on your Operating System. Windows XP© (SP2) has a built-in Firewall to help protect against outside attack from hackers and malicious activity.

Firewall "un-block" option
When you run SAM on CD for the first time Windows XP© Firewall will pop-up and ask you if you want to "block" or "un-block" this application. Select "un-block" and your SAM on CD should operate normally.

If you already "blocked" SAM with Windows© Firewall
If when prompted to "block" or "un-block" SAM on CD through the Firewall you selected "block" you will need to follow the steps below to "un-block" or "allow" SAM on CD to be a recognized application in the Firewall history.

Open the Control Panel
Double-click the Windows© Firewall icon
A pop-up window will appear with 3 Tabs at the top. Select the 2nd Tab labeled "Exceptions"
Click the button at the bottom of the window labeled "Add Program"
You will need to find the .exe program located at this address C:\Program Files\RSES\Service Application Manual\jre\bin\jre.exe
Click the "Browse" button
Use the Windows© navigation to locate the first folder off your root C:\ called the "Program Files" folder
Double-click the "Program Files" folder
Double-click the "RSES" folder
Double-click the "Service Application Manual" folder
Double-click the "jre" folder
Double-click the "bin" folder
Single-click the "jre.exe" file
Click on the "Open" button in the window
The window will change to a previous appearance. From here, click on the "OK" button located at the bottom of the window
Reboot your computer
Start SAM on CD

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MSAC/MSAC Hotline

Q: Why hasn't my question been answered?
A: Because Members of the MSAC work on a voluntary basis with RSES/RSES Journal, their time is limited. The RSES Journal Staff works with individual MSAC Members to get questions answered in a timely fashion, but this depends upon their schedules. 

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Q: I received an answer to my question, but when will it appear in RSES Journal?
A: Due to limited space for space, only one page has been devoted to MSAC Hotline each month, which only leaves room for a couple of questions/answers. The number of pages will fluctuate as the total number of pages for the magazine does. Be patient...there are many questions/answers that will be published, it may take some time though. The best way to find out when yours will be published is to contact the Associate Editor.

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Q: Can I search older MSAC Hotline columns by topic?
A: RSES Members and RSES Journal Subscribers have access to all of RSES Journal's archives. Make sure you are logged in and visit RSES Journal’s Archives. RSES Hedaquarters Staff is constantly working to improve the search capabilities of the Web site. If you are looking for a specific question/answer that you know appeared in an MSAC Hotline column, contact the Editor for help.

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Q: How do I submit a question for MSAC Hotline?
A:

Several methods are available, but all questions should be submitted using the MSAC Hotline Question Card. Pre-postaged Question Cards are included every other month in RSES Journal (January, March, May, July, September, November 2010). You may also submit a question electronically using the MSAC Hotline Question Card.

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Q: How long does it take to receive an answer to my question?
A: While a time frame for a returned answer cannot be guaranteed, the Staff tries to attain an answer within three weeks. However, due to the back log of questions received and the limited time MSAC Members can devote to answering questions, answers may take longer to receive. Contact the Associate Editor for specific information about your question.

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Q: Who are the MSAC Members?
A: Click here to view a list of companies that are presently represented on the MSAC.

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Search Entire Site

 
 
 
 
 
 
RSES is the leading education, training and certification preparation organization for HVACR professionals. RSES publishes various comprehensive industry training and reference materials in addition to delivering superior educational programs designed to benefit HVACR professionals at every stage of their careers through instructor-led training courses, online training for HVAC, educational seminars, interactive CD and DVD products, industry-related reference manuals, and helpful technical content through Service Application Manual chapters, the RSES Journal, the RSES Journal archives and feature articles, as well as web-exclusive features.

Beginning with basic theory and extending to complex troubleshooting, training courses covering refrigeration and air conditioning, heating, electricity, controls, heat pumps and safety may be conducted in a classroom environment or though self study. RSES publications may be purchased by schools, contractors, manufacturers or any other industry group wanting to conduct comprehensive training programs. Seminars covering air conditioning troubleshooting, electrical troubleshooting, compressor training, condenser training, refrigerant piping practices, DDC controls, and more are held in various cities across North America.

Select training programs offer Continuing Education Units (CEUs) and NATE Continuing Education Hours (CEHs).

In addition, RSES offers industry certification preparation materials for refrigerant handling (EPA Section 608), R-410A and North American Technician Excellence (NATE) examinations.

RSES’ monthly magazine, RSES Journal, serves HVAC contractors, service technicians, students, operations/maintenance managers, engineers and technicians who work in the residential, light commercial, commercial and institutional markets on air conditioning, warm-air heating, refrigeration, ventilation, electrical, ice machines, chillers, hydronic heating, piping, refrigeration control and energy management, building automation, indoor air quality and duct cleaning, and sheet metal fabrication equipment and/or systems.
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