The HVACR Training Authority™

Online Store

RSES Home

 
 
This item was added to your cart

Shirt

sku# SH-RD-XS
Selections:
  • Color: Red
  • Size: XS
Quantity 1 x $9.00
Total $9.00
Shopping Cart Total $27.00
 
Home eLearning Webinar - November 2014 - Customer Service Superiority-Differentiate and Dominate
 

Webinar - November 2014 - Customer Service Superiority-Differentiate and Dominate

 
webinar

View Larger / Alternatives >>

webinar
Alternative Views
  • There are no alternate images available for this product.
 
SKU#     802-021e

Details

Earn CEHs just for watching RSES Member Webinars and then answering a few questions online!

This technical webinar is on Customer Service Superiority-Differentiate and Dominate presented by Steve Coscia, CSP.

For group or company purchases of RSES eLearning, please do NOT order here. Instead, contact RSES Headquarters – 800-297-5660, x.2337 (or orders@rses.org) – to ensure the best registration process and discounted prices available!

NATE CEH   1
CEU   0.1

Price: $50.00

Quantity

 
 

This webinar is for company owners, technicians, installers, office staff and anyone who interacts with a customer – either face-to-face or over the phone.  In this webinar, employees will learn the influential behaviors (both verbal and non-verbal) that enable service companies to achieve world-class status.

The culmination of everyone’s best effort, among technicians, installers and dispatchers boosts customer retention, your company’s profitability, employee efficiency and it reduces on-the-job stress.  Employees will learn techniques, systems and processes which will enable your company to differentiate itself in your marketplace.

Steve Coscia helps service companies make more money and retain more customers by achieving world-class service status. Steve is one of the most quoted authorities in trade magazines and a frequent conference speaker.  He wrote a customer service college curriculum and he has authored four best-selling business books.  To learn more about Coscia Communications go to http://www.coscia.com/ or contact Steve Coscia at 610-853-9836 or steve@coscia.com.

 

RSES added monthly webinars free of charge for members in early 2013.

Much like the RSES Journal, periodic technical bulletins (SAM chapters) and their respective online archives, the monthly webinars are geared to help you with technical information you can apply on the job.

Presented by some of the industry’s most sought-after technical experts, sessions range from basic to advanced levels on topics spanning the HVACR spectrum. Participation in live webinars earns CEHs automatically, and all webinars are recorded for future viewing.

Typically held the 4th Wednesday of each month, RSES members should watch their email for registration information!

 
If you are not satisfied with this product RSES will provide you with a full refund up to 30 days after purchase. Additional terms may apply.
 
 
 
 
 
RSES is the leading education, training and certification preparation organization for HVACR professionals. RSES publishes various comprehensive industry training and reference materials in addition to delivering superior educational programs designed to benefit HVACR professionals at every stage of their careers through instructor-led training courses, online training for HVAC, educational seminars, interactive CD and DVD products, industry-related reference manuals, and helpful technical content through Service Application Manual chapters, the RSES Journal, the RSES Journal archives and feature articles, as well as web-exclusive features.

Beginning with basic theory and extending to complex troubleshooting, training courses covering refrigeration and air conditioning, heating, electricity, controls, heat pumps and safety may be conducted in a classroom environment or though self study. RSES publications may be purchased by schools, contractors, manufacturers or any other industry group wanting to conduct comprehensive training programs. Seminars covering air conditioning troubleshooting, electrical troubleshooting, compressor training, condenser training, refrigerant piping practices, DDC controls, and more are held in various cities across North America.

Select training programs offer Continuing Education Units (CEUs) and NATE Continuing Education Hours (CEHs).

In addition, RSES offers industry certification preparation materials for refrigerant handling (EPA Section 608), R-410A and North American Technician Excellence (NATE) examinations.

RSES’ monthly magazine, RSES Journal, serves HVAC contractors, service technicians, students, operations/maintenance managers, engineers and technicians who work in the residential, light commercial, commercial and institutional markets on air conditioning, warm-air heating, refrigeration, ventilation, electrical, ice machines, chillers, hydronic heating, piping, refrigeration control and energy management, building automation, indoor air quality and duct cleaning, and sheet metal fabrication equipment and/or systems.
©2011 RSES. All Rights Reserved.