The HVACR Training Authority®



RSES Journal’s former publication title RSC launched the first Manufacturers Service Managers Council (MSMC) Hotline column in October 1976—known today as the Manufacturers’ Service Advisory Council (MSAC) Hotline. RSES formed this Council “to provide an organization through which service managers, training manufacturers or other manufacturer personnel who are actively involved with field service, may assist RSES in its educational efforts relating to installation, service, repair and maintenance of refrigeration and air-conditioning equipment, auxiliaries and accessories.”

The Council is comprised of more than 25 long-time HVACR industry experts—including, but not limited to, national service managers, training directors, application engineers, consulting engineers and technical specialists—who represent manufacturing firms in the HVACR and allied industries.

Questions submitted by readers via an MSAC Hotline Question Card are sorted by topic and distributed to the MSAC Member(s) according to his/her expertise. Once an answer is returned, both the question and answer are then scheduled for future publication in the MSAC Hotline column of RSES Journal.

This exclusive exchange of questions and answers puts the contractor/service engineer directly in contact with experts in their field—representatives of HVACR equipment manufacturers who represent their companies on the Council.

RSES Members and RSES Journal Subscribers have exclusive access to the MSAC Hotline Archives available online.

MSAC Vision Statement

To share information and knowledge that benefits the entire HVACR industry through useful dialogue and exchange between manufacturers, suppliers, educators, and distributors and those in the field that encounter unique challenges and circumstances related to HVACR service, installation and maintenance.

MSAC Mission Statement

The mission of the Manufacturers’ Service Advisory Council is to assist RSES in its educational efforts to the entire industry concerning the application, installation, service and maintenance of heating, ventilation, air conditioning and refrigeration (HVACR) equipment, while providing a forum for the exchange of information among its Members.

For more information visit the MSAC FAQs.

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RSES is the leading education, training and certification preparation organization for HVACR professionals. RSES publishes various comprehensive industry training and reference materials in addition to delivering superior educational programs designed to benefit HVACR professionals at every stage of their careers through instructor-led training courses, online training for HVAC, educational seminars, interactive CD and DVD products, industry-related reference manuals, and helpful technical content through Service Application Manual chapters, the RSES Journal, the RSES Journal archives and feature articles, as well as web-exclusive features.

Beginning with basic theory and extending to complex troubleshooting, training courses covering refrigeration and air conditioning, heating, electricity, controls, heat pumps and safety may be conducted in a classroom environment or though self study. RSES publications may be purchased by schools, contractors, manufacturers or any other industry group wanting to conduct comprehensive training programs. Seminars covering air conditioning troubleshooting, electrical troubleshooting, compressor training, condenser training, refrigerant piping practices, DDC controls, and more are held in various cities across North America.

Select training programs offer Continuing Education Units (CEUs) and NATE Continuing Education Hours (CEHs).

In addition, RSES offers industry certification preparation materials for refrigerant handling (EPA Section 608), R-410A and North American Technician Excellence (NATE) examinations.

RSES’ monthly magazine, RSES Journal, serves HVAC contractors, service technicians, students, operations/maintenance managers, engineers and technicians who work in the residential, light commercial, commercial and institutional markets on air conditioning, warm-air heating, refrigeration, ventilation, electrical, ice machines, chillers, hydronic heating, piping, refrigeration control and energy management, building automation, indoor air quality and duct cleaning, and sheet metal fabrication equipment and/or systems.
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