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COVID-19 Update

The Illinois State Governor has announced a “Stay at Home” order today, Friday, March 20, which will remain in effect through April 7. I want to reiterate to you, our members and customers that we will continue to work remotely during this time and continue uninterrupted services. As stated during our initial announcement about RSES’ COVID-19 response, delays should be expected.

The best way to contact RSES Headquarters will be by contacting the staff via their direct extensions or emails listed at For the fastest service, membership renewals are best done over the phone during our regular business hours so we can take a credit card and process it. Check submissions for renewals will be delayed until the stay at home order is lifted.

Please see below for additional information:

Book/CD/DVD Orders: As of today, we are operating with a “business as usual” mentality. However, in the event that logistics companies refrain from doing business, we would need to as well. We will alert customers immediately if that were to occur.

Online Training: Our eLearning, eBooks, membership portal, etc., are all operating normally! This is one of the best ways to continue your training and education at this time. We will be processing all orders remotely, so there may be some delays, but not significant.

Membership Access: Current members should have no issues logging on to access their member’s only portal. Partial access is granted when becoming a member online, but your payment will need to be processed before complete access is granted. New members may see a delay in receiving user names/passwords and receiving complete members access.

Webinars: All webinars scheduled are still a go. Archives are available at no charge to current members. If you are seeking continuing education credit for webinars, you will need to purchase those through our Online Store. If you are a member, be sure to log in first so you receive your member discount.

In-person Chapter/Regional Meetings: RSES International President Steve Wright, CMS, RCT is in the process of alerting Chapter Officers about suspending Chapter/Regional activity until further notice. If you are planning to attend a local Chapter and/or Regional event, please contact them direct to see if that event will still be taking place.

Exam Processing: We will try to maintain the same turnaround for exam grading/processing as we always have, which has been 5-7 business days; however, this may be delayed. If you are sending exams to be graded, simply email us to find out the approximate grading turnaround.

Phones: When you call our 800 line, you will need to leave a message in our general voicemail for us to return your call. We have call-forwarded our direct lines for the time being, but please know there may be a delay in responding to your inquiry. Leave a message if you cannot get a hold of someone direct. Here are the direct lines/emails of each RSES employee:

RSES Headquarters Contacts
Lori Schiavo 847/759-4035;

Eileen Lundin, Accounting Manager, 847/759-4026;
Steve Vaughan, Marketing & Communications Manager 847/759-4031;
Stephanie Wood, Customer Service Representative 847/759-4024;
Meredith Morales, Customer Service Representative 847/759-4034;
Stephanie Rosheck, Creative Director 847/759-4030;
Bob Mader, Managing Editor 847/759-4051;
Jordan Brandes, Senior Editor 847/759-4032;



RSES prides itself on fulfilling all orders by hand and for the quick delivery of all products. By submitting this order, you are agreeing that RSES will not be liable for the shipping of any packages that have been delivered and left unattended or the return of any orders that have been refused at the time of delivery. Please ensure the delivery address of your choosing for the order is to a secure location where someone can accept/receive the package immediately. Products returned to RSES and/or distribution centers can be redelivered at the expense of the purchaser.



This Month's Featured Items

Gas (Air) Heating Online Training Program: Preparing for the NATE Exam

Gas (Air) Heating Online Training Program: Preparing for the NATE Exam

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Member Price : $105.00

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CEH Corner - May 2016  - A/C PM Checklist

CEH Corner - May 2016 - A/C PM Checklist

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CEH Corner - October 2016 - Applying VRF in Cold Climates

CEH Corner - October 2016 - Applying VRF in Cold Climates

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Webinar - March 2018 - Intro to VRF

Webinar - March 2018 - Intro to VRF

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RSES is the leading education, training and certification preparation organization for HVACR professionals. RSES publishes various comprehensive industry training and reference materials in addition to delivering superior educational programs designed to benefit HVACR professionals at every stage of their careers through instructor-led training courses, online training for HVAC, educational seminars, interactive CD and DVD products, industry-related reference manuals, and helpful technical content through Service Application Manual chapters, the RSES Journal, the RSES Journal archives and feature articles, as well as web-exclusive features.

Beginning with basic theory and extending to complex troubleshooting, training courses covering refrigeration and air conditioning, heating, electricity, controls, heat pumps and safety may be conducted in a classroom environment or though self study. RSES publications may be purchased by schools, contractors, manufacturers or any other industry group wanting to conduct comprehensive training programs. Seminars covering air conditioning troubleshooting, electrical troubleshooting, compressor training, condenser training, refrigerant piping practices, DDC controls, and more are held in various cities across North America.

Select training programs offer Continuing Education Units (CEUs) and NATE Continuing Education Hours (CEHs).

In addition, RSES offers industry certification preparation materials for refrigerant handling (EPA Section 608), R-410A and North American Technician Excellence (NATE) examinations.

RSES’ monthly magazine, RSES Journal, serves HVAC contractors, service technicians, students, operations/maintenance managers, engineers and technicians who work in the residential, light commercial, commercial and institutional markets on air conditioning, warm-air heating, refrigeration, ventilation, electrical, ice machines, chillers, hydronic heating, piping, refrigeration control and energy management, building automation, indoor air quality and duct cleaning, and sheet metal fabrication equipment and/or systems.
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