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Webinar - November 2014 - Customer Service Superiority-Differentiate and Dominate


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SKU#     802-021e


Earn CEHs just for watching RSES Member Webinars and then answering a few questions online!

This technical webinar is on Customer Service Superiority-Differentiate and Dominate presented by Steve Coscia, CSP.

For group or company purchases of RSES eLearning, please do NOT order here. Instead, contact RSES Headquarters – 800-297-5660, x.2337 (or – to ensure the best registration process and discounted prices available!

CEU   0.1

Price: $50.00



This webinar is for company owners, technicians, installers, office staff and anyone who interacts with a customer – either face-to-face or over the phone.  In this webinar, employees will learn the influential behaviors (both verbal and non-verbal) that enable service companies to achieve world-class status.

The culmination of everyone’s best effort, among technicians, installers and dispatchers boosts customer retention, your company’s profitability, employee efficiency and it reduces on-the-job stress.  Employees will learn techniques, systems and processes which will enable your company to differentiate itself in your marketplace.

Steve Coscia helps service companies make more money and retain more customers by achieving world-class service status. Steve is one of the most quoted authorities in trade magazines and a frequent conference speaker.  He wrote a customer service college curriculum and he has authored four best-selling business books.  To learn more about Coscia Communications go to or contact Steve Coscia at 610-853-9836 or


RSES added monthly webinars free of charge for members in early 2013.

Much like the RSES Journal, periodic technical bulletins (SAM chapters) and their respective online archives, the monthly webinars are geared to help you with technical information you can apply on the job.

Presented by some of the industry’s most sought-after technical experts, sessions range from basic to advanced levels on topics spanning the HVACR spectrum. Participation in live webinars earns CEHs automatically, and all webinars are recorded for future viewing.

Typically held the 4th Wednesday of each month, RSES members should watch their email for registration information!

If you are not satisfied with this product RSES will provide you with a full refund up to 30 days after purchase. Additional terms may apply.
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